Support & FAQ
How can we help?
Search the FAQ, or reach an Orient Display engineer directly. Most answers are one search away; the ones that are not go straight to a person.
Talk to an engineer
Mon–Fri, 8:30am–5:00pm PT
Reaches applications engineering, not a call centre. Have your part number ready.
Email support
Replies within one business day
Routed by topic to the right engineer. All inquiries go through the form, not a public address.
Already in production?
Existing orders & quality issues
Report a quality or RMA issue →
For displays already shipped. Your account manager is copied automatically.
Frequently asked questions
Search above, or scroll — nothing to click open on desktop.
Is Orient Display ISO 9001 certified? #
Yes!
Are your products RoHS and REACH compliant? #
Yes! All our products are RoHS and REACH compliant.
I can't find the display I need on the website, what do I do? #
Please fill out a Contact Us form, one of our sales representative will get back to you within 24 hours.
When will my online order ship? #
We usually ship orders within 1 business days, weekends and US holidays are excluded.
The product I want to buy is out of stock, when can I expect more stock? #
Some of our products are on back order. Please fill out a Contact Us form, one of our sales representative will get back to you within 24 hours.
Downloads
Warranty, handling and reliability documents, carried over from the legacy FAQ pages.