Returns, Refunds and Warranty

30-day returns

Standard catalog products bought on orientdisplay.com can be returned within 30 days of delivery for any reason. Items must be unused, undamaged, and in their original packaging, including any anti-static bags and protective film.

  • Restocking fee: non-defective returns carry a 15% restocking fee, which is deducted from your refund.
  • Return shipping: you pay to ship the return to us. If we find the item is defective, we reimburse your return shipping cost.
  • Original shipping charges are not refunded on non-defective returns.

How to return an item

  1. Email info@orientdisplay.com with your order number, the item, and the reason for the return. For a defect, include a description and photos.
  2. We reply with a Return Merchandise Authorization (RMA) number and the return address.
  3. Ship the item with the RMA number clearly marked on the package. Please do not return any product without an RMA. Returns that arrive without one may be refused.

Refunds

After we receive and inspect the return, we refund the purchase price, less any restocking fee, to your original payment method within 10 business days. We email you when the refund is issued.

Items that cannot be returned

  • Custom or semi-custom products, including displays, cover glass, touch panels, cables or FPCs made or modified to your specification. These are sold non-cancellable, non-returnable (NCNR).
  • Products that have been installed, soldered, modified, or physically damaged after delivery.
  • Products marked NCNR at the time of sale.

Defective products and warranty

Orient Display products are warranted to be free from defects in materials and workmanship for one (1) year from the date of delivery. Report cosmetic or visual defects within 90 days of shipment.

For a defective product under warranty, we will repair or replace it, or credit you for it, at our option, with no charge for parts or labor. Request an RMA as described above. We reimburse your cost of shipping a confirmed defective item to us, and we pay to ship the repaired or replacement item back to you. Repairs usually take 30 working days or less.

The warranty does not cover:

  • products repaired or modified by anyone other than Orient Display;
  • normal wear and tear, or damage from improper storage, installation, handling or maintenance;
  • broken glass, scratched polarizers, or other mechanical damage;
  • damage from accelerated environmental testing.

This warranty applies to purchases made in North America. Our liability is limited to the price paid for the product, and all liability ends one year from the date of delivery. Orient Display disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email info@orientdisplay.com within 7 days of delivery with photos. We will arrange a replacement or refund at no cost to you, including shipping.

Contact

Orient Display, 14925 SE Allen Road, Suite 203B, Bellevue, WA 98006
info@orientdisplay.com · (425) 698-1938, Mon-Fri 8am-4:30pm PT